Refund & Return Policy

Last updated: March 25, 2026

This Refund and Return Policy applies to purchases made through the NeuroCerv™ store, operated by KAGLIA LLC.

It explains the conditions applicable to returns, refunds, replacements, and our 365-Day Money-Back Guarantee.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

1. 365-Day Money-Back Guarantee

At NeuroCerv™, we want you to have enough time to try the product and determine whether it is right for you.

For this reason, eligible NeuroCerv™ products are covered by our 365-Day Money-Back Guarantee, starting from the date your order is delivered.

You may use and test the product under normal conditions during this period.

If you are not satisfied with your purchase, you may contact us within 365 days of delivery to request a return and refund, subject to the conditions described in this policy.

2. Return Period

You have up to 365 days from the date of delivery to submit a return request under our Money-Back Guarantee.

Return requests submitted after this period may not be eligible for a refund, except where otherwise required by applicable law.

3. Return Shipping Costs

Unless otherwise required by applicable law, return shipping costs are the responsibility of the customer when the return is based on a change of mind or dissatisfaction with the product.

NeuroCerv™ will cover reasonable return or replacement costs when:

• The product arrives defective
• The product arrives damaged
• You receive an incorrect product
• An error attributable to NeuroCerv™ occurred with your order

Please contact us before returning any product so that we can provide the appropriate instructions.

4. How to Request a Return

4.1 Contact Us

Before sending your product back, contact our customer support team and provide:

• Your order number
• The reason for your return
• Any relevant photos or information, when applicable

4.2 Return Authorization

Once your request has been reviewed, we will provide you with the applicable return instructions.

Please do not send a product back before receiving return instructions from our customer support team.

Unauthorized returns may result in processing delays.

4.3 Returning the Product

Unless otherwise instructed, returned products should be:

• Reasonably clean
• In a condition consistent with normal use
• Returned with the components originally supplied with the product, where reasonably possible
• Securely packaged to prevent damage during transit

Normal wear resulting from reasonable testing under the 365-Day Money-Back Guarantee is accepted.

5. Specific Situations

Product Tested Under the 365-Day Guarantee

You may reasonably use and test the product.

If you decide that NeuroCerv™ is not right for you, contact us within 365 days of delivery to request a return.

Defective Product

If your product appears to be defective, please contact us as soon as reasonably possible.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

Product Damaged During Delivery

If your order arrives damaged, please contact us as soon as possible after delivery and provide photographs of the product and packaging where possible.

This helps us investigate the issue with the carrier and process your request more efficiently.

Incorrect Product Received

If you receive a product different from the one you ordered, please contact us.

We will provide an appropriate solution at no additional cost to you.

Order Not Received

If tracking indicates a delivery issue or your order has not arrived within the expected timeframe, please contact us.

We may open an investigation with the shipping carrier before issuing a replacement or refund, where appropriate.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the applicable return procedure will apply.

6. Refunds

Once an eligible returned product has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds are generally processed within 5 business days after inspection.

Once issued, the time required for the funds to appear in your account depends on your bank or payment provider and may take additional business days.

Unless otherwise agreed or required by law, refunds will be issued to the original payment method.

Any applicable treatment of original shipping charges will depend on the reason for the return and applicable consumer protection laws.

7. Items That May Not Be Eligible

Subject to applicable consumer protection laws, we may refuse or reduce a refund where a product has been:

• Intentionally damaged
• Misused or used in a manner clearly inconsistent with its intended purpose
• Returned incomplete in a way that materially affects its value or usability
• Altered or modified by the customer
• Personalized or customized, where applicable

Normal use necessary to test the product under our 365-Day Money-Back Guarantee does not, by itself, make the product ineligible for return.

8. Return Address

Please do not send returns to the business address listed on our website unless specifically instructed to do so.

The appropriate return address will be provided by our customer support team after your return request has been approved.

Return locations may vary depending on the product, customer location, and fulfillment center.

9. Return Shipping

When the customer is responsible for return shipping, we strongly recommend using a trackable shipping service and keeping proof of shipment until your refund has been completed.

Return shipping costs may vary depending on your country, carrier, package size, and destination.

NeuroCerv™ is not responsible for return shipments lost in transit when the customer arranged the return shipping, except where otherwise required by applicable law.

10. Consumer Rights

This policy is intended to complement, not replace, any mandatory consumer rights available to you under the laws applicable to your purchase.

Depending on your place of residence, you may have additional statutory rights regarding defective products, cancellations, refunds, warranties, or online purchases.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will apply.

11. Contact Us

For questions regarding a return, refund, or order:

NeuroCerv™ – KAGLIA LLC
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States

Contact: Via the contact form available on our website.